Refund & Cancellation Policy

1. Overview

At VIMS ("we", "us", or "our"), we strive to provide modern automobile dealerships with transparent, dependable, and high-performance inventory management software. This Refund & Cancellation Policy outlines the conditions under which subscriptions may be cancelled and when refunds may be issued.

By subscribing to any VIMS tier (Starter, Pro, or Premium) via our website or payment processor (Paddle), you acknowledge and accept the terms described in this policy as well as our Terms of Service.

2. Subscription Cancellation

Dealerships retain complete autonomy over their subscription lifecycle. You may cancel your subscription at any time without penalty or cancellation fees.

Upon cancellation, your subscription will not renew at the next billing date. You will continue to have full access to your VIMS platform features until the scheduled end of your current paid billing period (Due Date).

3. Refund Eligibility & Criteria

Because VIMS is cloud-hosted software with instantaneous digital delivery of server resources, vehicle capacity limits, and multi-location tools, recurring subscription payments are generally non-refundable once billed. However, we consider full or partial refunds under the following specific circumstances:

4. Non-Refundable Situations

Refunds will not be granted under the following scenarios:

• Unused Time on Cancelled Subscriptions: If you cancel mid-cycle, your account remains fully functional until your Due Date; partial month credits or pro-rata cash refunds are not issued.
• Plan Downgrades & Forfeited Days: As specified in our Terms of Service, downgrading to a lower plan tier within the 3-day pre-renewal window immediately resets your billing date and forfeits any remaining days from the previous plan cycle without monetary credit.
• Account Suspension: Organizations suspended or terminated due to violations of our Acceptable Use Policy, fraudulent VIN activity, or unauthorized platform tampering are ineligible for refunds.
• Failure to Cancel Prior to Renewal: Forgetting to cancel your subscription prior to the scheduled automatic renewal date does not qualify for an automatic retroactive refund, although we encourage you to contact support for review.

5. Refund Processing & Timeline

Payments and refunds are securely handled through our Merchant of Record and payment gateway partner, Paddle.

6. How to Request a Refund

To request a refund or raise a billing inquiry:

1. Send an email to support@autovims.com with the subject line "Refund Request - [Your Dealership Name]".
2. Include your registered admin email address, transaction reference / Paddle order ID, and date of charge.
3. Briefly describe the reason for your refund request.

Our support team reviews and responds to all billing inquiries within 24 to 48 business hours.